After checking your email, if you are sure that no product was removed from your order and you ordered all your required products, but some products are missing, please contact our guest care center on the toll number 00966126833038 for assistance.
Before calling us, please check your email to make sure that all the products were ordered.
Your order list will include all the products you ordered. Payment will be made only for the pick up products.
Items you ordered are not available in the store
You cancelled the order yourself.
An error occurred in product pricing or description.
An error occurred in the payment.
Please check the website regularly. When products are available, the icon “Add to Shopping Cart” will be displayed next to the product.
If you add a product to your shopping cart and it becomes not available, you won’t be able to complete your order until you remove the specific product.
If a product becomes out of stock after you add it to the shopping cart, you won’t be able to complete your order until you remove it. If it was ordered already and gets out of stock, you will be notified through an SMS about the non-availability and more details will follow in an email.
If a product is out of stock, you won’t be able to order it.
Return, Exchange and Offers Policy
You can return what you have purchased under the following conditions:
Purchase invoice is necessary for return services, within 7 days from the date of purchase.
Items must be in their original condition unchanged (such as color change or damages).
In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.
Cases where product returns are not accepted:
Items that require special storage conditions.
– Call our guest care center at 00966126833038
– Send your complaint by email: email@example.com
Wholesale purchases are allowed, and AFAMED EST. has the right to determine the amount of products allowed for a single purchase.
Some of the items offered and free gifts are available in selected stores and the offer is valid until the quantity runs out.
If there is more than one offer on the same product, only one offer is applied.
In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.