AFAMED Online Store is a website, where customers can buy a variety of products that don’t need prescription, which are available at AFAMED stores.
Sometimes certain products might be available online, but not in the store. In such a case, we only cancel products that are not available and send you an SMS mentioning that your order is ready, but some products are not available. We also send you an email containing all the relevant details.
After checking your email, if you are sure that no product was removed from your order and you ordered all your required products, but some products are missing, please contact our guest care center on the toll number 00966126833038 for assistance.
Before calling us, please check your email to make sure that all the products were ordered.
Your order list will include all the products you ordered. Payment will be made only for the pick up products.
Your order was cancelled for one or more of the following reasons:
Items you ordered are not available in the store
Technical failure.
You cancelled the order yourself.
An error occurred in product pricing or description.
An error occurred in the payment.
We regularly deliver shipments to our stores. Products are often available in the stores within a week.
Please check the website regularly. When products are available, the icon “Add to Shopping Cart” will be displayed next to the product.
If you add a product to your shopping cart and it becomes not available, you won’t be able to complete your order until you remove the specific product.
If a product becomes out of stock after you add it to the shopping cart, you won’t be able to complete your order until you remove it. If it was ordered already and gets out of stock, you will be notified through an SMS about the non-availability and more details will follow in an email.
If a product is out of stock, you won’t be able to order it.
You can see your previous shopping cart from the account details page on the website, which shows all the details of your purchases.

Return, Exchange and Offers Policy

If the product does not match your order or you need to return or exchange the online purchased items ,please call 00966126833038 or send WhatsApp within 7 days from the date of purchase.

You can return what you have purchased under the following conditions:

Purchase invoice is necessary for return services, within 7 days from the date of purchase.
Items must be in their original condition unchanged (such as color change or damages).
In the case of returning offer items: the entire range of offer must be returned in its value at the time of the offer.

Cases where product returns are not accepted:
Items that require special storage conditions.

We always care about providing our customers with the best services and experience. If you have any issue, or you wish to file a formal complaint, you can:
– Call our guest care center at 00966126833038
– Send your complaint by email:
In free gift offers and packages, the lowest priced item is offered free of charge.
Wholesale purchases are allowed, and AFAMED EST. has the right to determine the amount of products allowed for a single purchase.
Some of the items offered and free gifts are available in selected stores and the offer is valid until the quantity runs out.
If there is more than one offer on the same product, only one offer is applied.
In case of returning 1+1 or 2+1 items, or discount on the second piece returns, the whole set of products must be returned.